FAQ

All questions from the handbook, by chapter.

1Getting started

Does TradersEdge cost anything?: There are no paid plans yet. If you were invited, you don't order anything.

Go to article 1.1

Does TradersEdge give signals?: No. It only analyzes your own trades – no signals, no recommendations.

Go to article 1.1

I don't have an invitation code.: The beta is closed. Once the waitlist is open you can sign up there.

Go to article 1.2

The confirmation email doesn't arrive.: Check your spam folder. The link expires; “Forgot password” sends you a new link.

Go to article 1.2

What does “Stay signed in” do?: On: you stay signed in after closing the browser and your email is filled in. Off: you're signed out when the browser closes.

Go to article 1.3

The reset link has expired.: Request a new one via “Forgot password”.

Go to article 1.3

How long does setup take?: It depends on the method; file import takes a few steps.

Go to article 1.4

Can I switch later?: Yes, you can connect another method or import at any time.

Go to article 1.4

Do I need to install any software?: No. Server sync runs on our servers (you only enter the investor password), and file and screenshot import work right in your browser. All you need is a browser – on a PC, tablet or phone.

Go to article 1.4

Why are times in Europe/Berlin?: Days for the calendar and statistics are Berlin calendar days. In the economic calendar you can choose your own time zone.

Go to article 1.5

2Accounts & connections

What if my firm is missing?: Create a prop account without a program and enter daily loss, max loss, target etc. yourself.

Go to article 2.1

Are currencies converted?: No. Accounts in different currencies are shown separately.

Go to article 2.1

Do I lose trades when changing phase?: No, the history is kept.

Go to article 2.2

Why don't I see server sync?: It isn't offered if your firm prohibits third-party account access or the firm is unknown. If your firm is “unclear”, you see it as an alternative – usable only after an extra confirmation.

Go to article 2.3

What does yellow mean?: Not officially confirmed – ask your prop firm's support first. Yellow methods are never recommended; you can still use them with an extra checkbox.

Go to article 2.3

Where do I find the investor password?: In your prop firm's credentials or account area, separate from the master password.

Go to article 2.4

What happens when I disconnect?: The password is deleted immediately; optionally the synced trades too.

Go to article 2.4

The file can't be read.: Is it open in Excel? Close it and try again. See troubleshooting for file import.

Go to article 2.6

Are my files stored?: No. Only the detected deals and trades are saved.

Go to article 2.6

Is my screenshot stored?: No, it's only read in memory and discarded afterwards.

Go to article 2.7

Can I bring back an archived account?: Yes, via “Restore” in the menu.

Go to article 2.8

Do I need the certificate?: Only if your firm asks for it, e.g. when questioning third-party access.

Go to article 2.9

3Dashboard & metrics

Why doesn't the win rate match the average of my accounts?: It's calculated from all trades together; accounts with more trades weigh more.

Go to article 3.1

Why does the curve start before my start date?: An account counts from its start date or its first trade, whichever is earlier (e.g. imported history).

Go to article 3.2

Why does equity differ from my platform?: Platform equity only comes with server sync or Companion; otherwise we use closed trades.

Go to article 3.3

Is a full hexagon the goal?: No. The profile describes, it doesn't rate. A low win rate can work well with a high reward-to-risk.

Go to article 3.4

The values differ from my firm's dashboard.: Check the rules on the account (basis, reset time) and whether all trades are there. See troubleshooting for metrics.

Go to article 3.5

4Trades & journal

Why can't I change the entry price?: The trade comes from sync or import; core data matches the platform.

Go to article 4.1

Can I enter the PnL myself?: Yes, there's an override if your platform calculates differently.

Go to article 4.2

Can anyone see my screenshots?: No. Only you have access.

Go to article 4.3

Why is a trade on the next day?: It closed after midnight (Berlin); the close time counts.

Go to article 4.4

5Analytics

Why are trades missing?: Check range and source; open trades don't count toward closed-trade metrics.

Go to article 5.1

What is expectancy?: The average net result per trade (in money or R).

Go to article 5.2

Why is a cell grey?: Too few trades or the interval doesn't exclude 0.

Go to article 5.3

Can I change the session times?: Yes, in Settings › Session hours.

Go to article 5.4

Why does Sharpe show “–”?: There aren't enough trading days yet for a meaningful calculation.

Go to article 5.5

Why is a setup missing from the payoff chart?: Without winning or losing trades the payoff can't be calculated.

Go to article 5.6

Why doesn't my net PnL change?: On purpose: the filter only changes rates and averages, never amounts of money.

Go to article 5.7

How do I find all break-even trades?: In the trade list with the filter “Break-even only”.

Go to article 5.7

6Setups & playbook

Can I archive a setup?: Yes. Archived setups only appear where they're already assigned.

Go to article 6.1

What happens if a mandatory item is missing?: Entry mode shows “Mandatory item missing” instead of a tier.

Go to article 6.2

Do I have to plan every trade?: No. Unplanned trades land in the inbox and can be assigned there.

Go to article 6.3

Why wasn't my plan matched?: Differences in symbol, time or entry; the trade then sits in the inbox with a suggestion.

Go to article 6.4

Why is everything grey?: There are too few trades per value yet.

Go to article 6.5

What is setup health?: A time series without a grade: avg R of the last 20 trades relative to the overall value.

Go to article 6.6

7Economic calendar

Why is an event missing?: Only red and orange events of the selected currencies are shown.

Go to article 7.1

Where do the rules come from?: From the firm's published rules, with source and check date.

Go to article 7.2

Why are old trades missing?: Matching starts with the calendar archive; the note shows the trades before it.

Go to article 7.3

Can I hide the pill in the top bar?: Yes, in the calendar settings.

Go to article 7.4

8Prop firm features

A catalog value is outdated.: Enter the correct value on the account and send us the source; we'll update the catalog.

Go to article 8.1

Why “without open positions”?: There's no platform data for the account; server sync or Companion adds equity.

Go to article 8.2

Why does it say “Survival simulation”?: Funded accounts have no profit target; it simulates whether you get through without a rule break.

Go to article 8.3

My firm shows “unclear”.: Ask your firm's support in writing whether third-party tools with the investor password are allowed.

Go to article 8.4

9Settings & account

Can I change my email?: Send us an email for that.

Go to article 9.1

Does this change stored trades?: Only trades without a stored session are reassigned by their open time.

Go to article 9.2

My PnL is ten times too large.: Your broker uses a different contract size for the symbol; enter it here.

Go to article 9.3

What is analyzed?: Only aggregated, anonymized data of many users, no earlier than 24 h after a trade closes, without IDs.

Go to article 9.4

When do paid plans start?: After the beta. Term and cancellation will then be in the terms.

Go to article 9.5

10Security & privacy

Can TradersEdge trade in my account?: No. Sync has no trading functions and only uses the investor password.

Go to article 10.1

Where is my data stored?: In a database in the EU (Ireland).

Go to article 10.2

Who can see my trades?: Only you. Database-level access control ensures everyone sees only their own data.

Go to article 10.2